Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Register for our training programs
• Contact us with inquiries
• Subscribe to our communications
• Request information about our services

The personal information we collect may include:

• Name
• Email address
• Phone number
• Company name and position
• Mailing address
• Information regarding your interest in our services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Links clicked and actions taken on our website

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Provision of Services

• To provide and maintain our services
• To process and fulfill your requests for information or services
• To register you for training programs and events
• To provide customer support and respond to your inquiries

2.2 Communication

• To communicate with you about our services, events, and programs
• To send administrative information, such as confirmations and updates
• To respond to your comments, questions, and requests

2.3 Improvement and Analysis

• To improve our website, services, and user experience
• To analyze usage patterns and trends
• To develop new products, services, and features

2.4 Marketing and Promotion

• To send you marketing communications about our services, events, and programs (with your consent where required by law)
• To personalize your experience on our website

2.5 Legal and Security Purposes

• To protect our rights, property, or safety, and that of our users or others
• To detect, prevent, or address fraud, security, or technical issues
• To comply with applicable laws, regulations, legal processes, or governmental requests

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal information for specific purposes.
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with our legal obligations.

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations under applicable laws
• Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Secure network architectures
• Access controls and authentication procedures
• Regular security assessments and testing
• Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. International Data Transfers

We are based in Canada, and your information may be processed in Canada and other countries where our service providers are located. These countries may have different data protection laws than your country of residence.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We take steps to ensure that third parties with whom we share your information provide an adequate level of protection, including through contractual safeguards such as standard contractual clauses or certification mechanisms.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information that we hold.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request, and in some cases, we may be unable to comply with your request due to legal obligations or legitimate business interests.

9. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account, our ongoing business relations, or as required by law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as reasonably possible and within the timeframe required by applicable law.

14. Complaint Resolution

If you have a complaint about our handling of your personal information, please contact us directly using the information provided above. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner: